ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s conventionally armed, nuclear-powered submarines – the largest and most complex industrial undertaking in Australia’s history.

Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

About the Opportunity

This brand-new role leads a small, tightknit team of Service Desk and Desktop Analysts in WA. You’ll handle the ‑day‑today‑ coaching, mentoring and support that helps the team deliver consistently great service. As the WA Service Desk Team Lead, you’re the local go‑to leading the WA team across multiple sites, as well as supporting the Service Desk Manager keeping everything running smoothly across the national virtual team. Juggling workloads, prioritising tasks and jumping in when technical issues need an extra pair of hands. You’ll work within Information Technology Infrastructure Library (ITIL) practices while helping shape a team culture that’s all about accountability, learning and giving people a great experience every time.

Responsibilities

• Coach and mentor analysts across WA and SA to lift capability, performance and teamwork.
• Oversee daily workload, task prioritisation and service delivery outcomes.
• Support resolution of escalated technical issues and promote strong customer service habits.
• Maintain accurate process documentation and contribute to a current, reliable knowledge base.
• Apply ITIL‑aligned practices to incident, request and problem management.
• Identify improvement opportunities and support continuous improvement activities.
• Build constructive relationships with internal customers, technology teams and senior stakeholders.

About you

• Minimum 3-5 years’ IT Service Desk experience
• Enjoy leading people and get strong results through coaching and mentoring.
• Ability to communicate clearly with both technical and non‑technical users.
• Work autonomously & work well in a fast‑paced environment and stay calm when priorities shift.
• Apply ITIL and ITSM practices with confidence.
• Build collaboration across teams and support a positive, accountable culture.

Eligibility

This role requires a current National Police Clearance and an Australian Defence Security Clearance. Your eligibility depends on obtaining and maintaining this clearance.

Benefits

• Meaningful work with a deeper purpose.
• Flexibility over how, when and where you work.
• Up to 10 days additional leave each year.
• Generous parental leave.
• Subsidised childcare.
• Health and wellbeing initiatives.
• Professional development opportunities.
• A diverse, supportive environment.
• Discounts and offers from leading Australian brands.
• Relocation support for interstate or overseas candidates.

About ASC

ASC’s 2,400-plus staff offer a depth of submarine design, project management, supply chain, construction and engineering experience and expertise that is unparalleled in Australia’s defence industry. Established in 1985, the company’s work on Australia’s conventionally armed, nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners.

Apply today for a career with a deeper purpose. Early applications are encouraged as shortlisting may begin immediately. Upload your resume in PDF format supported by Windows 11 to support a smooth application process. Only candidates selected for shortlisting will be contacted.